Your legal and account rights
Submit a closure request through your account settings or contact support. We freeze your account immediately, process any remaining balance within 5 business days, and archive your data according to legal retention rules. You can request a full data export before closure.
Yes. Send a data access request to our compliance team via email. We provide your complete transaction history, login records, and account statement as a downloadable file within 7 business days. This is your right under data protection law.
Report the disputed transaction to support within 30 days of the deposit or withdrawal. We investigate your claim, review game logs and payment records, and respond in writing within 10 business days. If the dispute is valid, we reverse the transaction and restore your balance.
We send a confirmation email with your withdrawal receipt, including the destination payment method (DANA, OVO, GoPay, QRIS, or bank account), amount, and processing time. Most DANA, OVO, and GoPay withdrawals arrive in under two minutes; bank transfers depend on your bank's processing.
Account locks happen due to verification failures, suspected fraud, or breach of terms. We send you a notification explaining the reason. Contact our support team immediately to provide additional documents or clarification. Most restrictions are lifted within 48 hours once verified.
Reach our compliance team via live chat, email, or phone. For formal complaints where local law permits, you can escalate to our dispute resolution process. We respond to all legal inquiries in writing and maintain a complaint log for your records.
We use your email and phone only for account updates, withdrawal confirmations, and promotional offers you consent to. You can opt out of marketing emails anytime in your notification settings. We never sell your data to third parties or share it outside our payment and compliance partners.
